Stay in your own wheelchair, the whole way there

No. That is the whole point of the service. Our vehicles are built so you board via a ramp or powered lift and travel seated in your own chair, secured to the vehicle floor. If you would prefer to transfer to a passenger seat, we can assist with that instead - it is your choice, not ours.

With a four-point tie-down system. Four separate straps anchor the chair's frame to tracking bolted into the vehicle floor, tensioned front and rear. You then wear an occupant belt that is anchored to the vehicle rather than to the chair. The tie-downs restrain the chair; the belt restrains you. Relying on either alone is unsafe, so we always use both.

• Straps attach to the chair frame, never to footplates, armrests or other removable parts.
• The chair's own brakes are applied as a secondary measure, never as the primary restraint.
• Restraints are visually checked and re-tensioned before the vehicle moves.

Almost certainly, but we confirm rather than guess. When you book, tell us the make and model, or the width, length, total seated height and weight. Height catches people out more often than width: a chair with tilt or a riser can be taller than expected once occupied, and internal head height is a hard limit.

Yes, but with an important caveat. Class 2 mobility scooters are not designed or crash-tested as vehicle seats, so the passenger transfers into a proper passenger seat and the scooter travels secured separately. If transferring is not possible for you, a wheelchair-based journey is the safer option and we can talk that through.

Tell us about the access when you book - steps, a narrow gate, a shared entrance, restricted parking, a steep drive. We plan the approach in advance, and where the doorway itself is the obstacle we will discuss the nearest safe boarding point with you rather than turning up and improvising.

Yes to all three. Escort and carer seats are included at no extra charge, and assistance dogs travel with their handler as a matter of course. Just tell us at the booking stage so we allocate a vehicle with enough seats and floor space.

Not always, and we would rather be honest about it. What you get is a vehicle specified for your actual chair, a driver trained in securing it, and a fixed fare agreed before travel with no meter running while you board. For short local hops a black cab may cost less; for anything where boarding, waiting or assistance matters, the comparison usually goes the other way.