Contracted routes where continuity is the contract

Yes, without exception, and before a first journey rather than pending. Clearance is recorded and re-verified on a rolling basis, and we can supply our DBS policy and evidence of checks as part of a tender submission or contract audit.

By treating it as a contractual commitment rather than a nice-to-have. Each route has a named driver and, where required, a named passenger assistant, plus an identified regular cover crew who has run the route before. Continuity is the single thing families raise most often, and a rota that treats children as interchangeable rows does real harm.

• Named primary crew held to the route for the contract term where possible.
• Identified regular cover crew, familiar with the route and its passengers.
• Schools and families notified in advance of any planned change.

Yes. Where an EHCP, risk assessment or the school specifies a passenger assistant, we allocate one and price it into the route. Passenger assistants are DBS checked and trained on the same basis as our drivers.

Consolidated, on agreed terms, with your purchase order or cost centre reference carried through to every line. Term-time routes are usually invoiced monthly across the term or termly in arrears, whichever your finance team prefers. Recurring contracted routes can be collected by Direct Debit where that suits you better.

Routes change constantly - a new placement, a passenger moving address, a chair being replaced with a larger one. Tell us and we will re-time the route, confirm whether the existing vehicle still suits, and re-quote if the change affects capacity or mileage. We will not simply absorb a change that makes the route unsafe.

Sometimes, and we will give you a straight answer the same day. It depends on what the route needs and what is already committed. Where we can only cover part of it, we will say which part rather than promising the whole and delivering half.

Yes. We can provide insurance certificates, DBS and safeguarding policies, training records, vehicle and maintenance documentation, and references. Send us the deadline and the portal details and we will work to them.

Crews are briefed on what to report and to whom. A concern about a passenger's welfare is raised with our office the same day and escalated to the school's designated safeguarding lead or the authority's safeguarding team as appropriate. We record it, and we do not sit on it.