Not every journey is a medical appointment

Regularly, and it is some of the most satisfying work we do. Usually it is one or two wheelchair-using guests whose transport has become the thing everyone is anxious about. We will work to the ceremony time, wait during it if that is easiest, and get people to the reception and home again. Book early - Saturdays in summer go quickly.

Half-day and full-day hire are charged as a day rate for the vehicle and driver, rather than per journey. That is almost always cheaper than booking separate legs, and it means the driver stays with you so you are not waiting for a vehicle to come back. We quote a fixed price before you commit.

• Half day: approximately four hours.
• Full day: typically eight to ten hours, longer by arrangement.
• Mileage outside our core area is included in the quote, not added afterwards.
• Escorts and carers travel at no extra charge.

Yes. Our larger vehicles run on flexible floor tracking, so we can carry several wheelchairs alongside seated passengers, and for bigger groups we run more than one vehicle with the drivers coordinating through the day. We need the wheelchair mix in advance because the layout is configured before departure.

Yes, to the assistance desk or check-in. What we would ask is that you tell us how much luggage there is when you book, because floor space in an accessible vehicle is shared between wheelchairs and cases, and the two compete. For a long-haul trip with a powered chair it can be tight.

Yes. Give us the flight number and we will track it, so a delayed landing does not mean a missed pick-up. We would rather build in a sensible waiting allowance than have you paying for a driver sitting in short-stay for two hours, so tell us if you expect a long walk through the terminal.

The vehicles and the crews are the same, and the standard of assistance is the same. What differs is how it is priced and paced. Appointment transport is built around a clinic time with waiting options; social travel is built around a day, and there is usually no rush at either end. If your journey is to a hospital, book the appointment service - it is set up for it.

As soon as you have a date. For a summer Saturday, weeks rather than days. Funerals are the obvious exception and we will always try to accommodate those at short notice - call the office and we will tell you immediately what we can do.

Where the roster allows it, yes, and people ask for this more than you might expect. If a driver got on well with your relative, tell us their name when you book and we will do our best. For regular journeys - a weekly visit or a place of worship - we will set it up as a standing arrangement with the same crew.